Privacy Policy / Terms and conditions

Privacy Policy and Terms and conditions for bachatacopenhagen.dk

Sales and delivery

Experience ticket and order confirmation will always be sent to the email address provided.

Responsibility for the experience ticket passes to you as the consumer at the time you receive the ticket.

Once you have paid for an experience, the experience ticket will always be sent to the email address provided. If you do not receive an email, you should first check whether our email has ended up in your junk email or promotions folder. If it is not there, you can contact us directly for help.

Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket by email, and you should therefore check as soon as possible whether the contents of the email and the experience ticket match the order and order confirmation.

Awards

VAT

All prices at Bachata Dominicana Copenhagen are quoted in DKK and include VAT. Exceptions are experiences which, based on their content and nature, are exempt from VAT in accordance with the rules of the VAT Act.

Price and printing errors

We reserve the right to cancel the order if there is a material and/or manifest error on our website, social media, newsletters and other mailings. We reserve the right to cancel the order.

Cancellation Policy

If you choose to cancel

The experience cannot be rebooked. Be aware that the experiences often involve preparations that involve expenses that must be covered, and therefore you will not be able to get the money back for the experience.

On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway. Contact details can be found on the booking confirmation. Alternatively, you are generally welcome to give your ticket to another side.

Weather conditions

Safety and good conditions are top priority. Therefore, the weather can sometimes make it impossible to endure the experience. Should this happen, the experience manager will contact you so that you can find a new date together.

If experience managers choose to cancel

Of course, our experience managers do everything possible so that you can get out and experience. However, unforeseen events can happen, e.g. in case of illness, road conditions and the like, where there is no choice but to cancel. Should that happen, you will be contacted by the person in charge by phone/SMS and then by email.

Security

Through our software provider Durable, we use SSL, and this means that your credit card information is processed encrypted.

If you pay by credit card, you are safe from misuse because you can refuse a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online business that uses SSL. Bachata Dominicana Copenhagen uses SSL, which means that your credit card information is kept encrypted.

Liability & Insurance

[ENTER HERE TEXT ABOUT THE CUSTOMER’S LIABILITY, ANY NEED FOR INSURANCE, ETC.]

Requirements upon arrival for the experience

Please arrive at least 5 minutes before the start time of the experience. Upon arrival for the experience, be sure to be able to document your booking via your ticket or booking confirmation.

Personal information

We carry out the registration of your personal data in order to be able to deliver the goods to you.
The personal data will be registered with Bachata Dominicana Copenhagen and stored for five years, after which the data will be deleted.

When purchasing an experience at Bachata Dominicana Copenhagen, we need the following information:

Name.

Address.
E-mail address.
Phone number.

We carry out the registration of your personal data for the purpose of delivering the goods to you. We ask for your phone number in order to be able to provide you with a good service if something unpredictable happens when delivering your order confirmation, when shipping gift box or on the day of your experience.

The personal data will be registered with Bachata Dominicana Copenhagen and stored for five years, after which the data will be deleted. If you have made use of your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must keep your name and address for five years according to the Bookkeeping Act. When personal data is collected through our website, we ensure that it is always done by giving your explicit consent, so that you are informed about what information is being collected and why.

We do not store and transmit customer information encrypted. Information provided to Bachata Dominicana Copenhagen is not disclosed or sold, and we do not record any personal data. As a registered customer of Bachata Dominicana Copenhagen, you always have the right to object to the registration and you have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are addressed to Bachata Dominicana Copenhagen by e-mail.

Your rights

In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at all times.

If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Cookies

Bachata Dominicana Copenhagen uses cookies to optimize the website and make your visit easy. You can delete cookies from your computer at any time.

*We must display a table with the cookies that are set. *

Log Statistics

Bachata Dominicana Copenhagen uses log statistics, which collect information that can give a picture of how many visitors we have, where they come from and where on the website it leaves. Log statistics are used only for the purpose of optimizing Bachata Dominicana Copenhagen

Collection of personal data

At Bachata Dominicana Copenhagen, we store and process personal data about you in order to serve you in the best possible way.

This happens when you, as a customer, visit our website and booking page, purchase an experience gift, book an experience, sign up for our newsletter, join a waiting list or the like.

When visiting our website

When you visit our website or booking site, we collect information that is sent from your device – computer, mobile or tablet. This may be information about your device ID, IP address, device type, browser type, length of visit, geographic location, preferences or information regarding your use of the site. This personal data is also collected through cookies and tracking URL’s. The information is collected and anonymised.

When buying at Bachata Dominicana Copenhagen

When you make a purchase on our site, it may be necessary to collect a number of data on you. The amount and type of data can vary from situation to situation. However, we typically collect your master data such as name, address, email address, telephone number, financial information, IP address and other information that we need to process the transaction.

Once you have done business with us, we will send you important information through the information we have obtained from you. This is typically sent via the email address and phone number you have provided to us.

Transfer of personal data to third parties

Internally, we handle personal data in our booking system and any other systems used for the administration of our business. These systems are designed to handle questions, information and customer care related to your purchase of experiences with us. These systems can handle all the personal data that we collect.

Data Retention

We retain your personal data for as long as it is necessary and permitted by applicable law.

We are committed to protecting your personal data and we do this through the use of various measures against unauthorized access, loss, destruction and against disclosure of your personal data.

Your rights and withdrawal of consent

You can always and at any time contact us and withdraw your consent to the storage of personal data. This is done by writing to us via email.

Personal data that is necessary for us to retain in order to enter into an agreement and fulfill it with you, as is permitted without consent. If we collect and process personal data for other purposes, the explicit consent of you as a customer is required. This could be, for example, by signing up for our newsletter.

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If you wish to complain about our processing of your data, please contact the Data Inspectorate, Carl Jacobsens Vej 35, 2500 Valby, tel. 33193200, e-mail: dt@datatilsynet.dk